You typed your password with Caps Lock on and after three tries the screen now says your account is temporarily locked. The most common cause is repeated failed login attempts, often from a typing slip or an old saved password filling in the field.

Locked out after failed login attempts

After several wrong passwords you see a message that the account is locked or that the login is unavailable. The likely causes are:

• Wrong password from a typing slip or Caps Lock.
• An old password auto-filled by the browser or a password manager.
• More than one tab or device trying to sign in with different details.
• A forgotten username or a sign-in attempt with the email instead of the username.
• Pending account review that temporarily blocks access.

1. Start at www.spinbet-nz.co.nz and wait until the page has fully loaded before typing.
2. Clear the saved password or autofill entry for the site, then enter your details by hand.
3. Turn off Caps Lock and check that the keyboard language is the one you normally use.
4. Type the username exactly as you registered it, including any capital letters.
5. If you cannot remember the password, choose the password recovery option and follow the email or SMS it sends.
6. Open only one tab and close other tabs or devices where a session may still be open.
7. Use a private or incognito window to rule out a stored session causing the loop.
8. Restart the browser if the login button does nothing after you press it.
9. Wait before trying again if the lock message includes a pause, then use the correct password once.
10. Check that your email inbox is not full, so recovery messages can arrive.
11. Do not create a second account to get around a lock, as that can complicate the review.
12. Write your login details down in a safe place after a successful sign-in.
13. Contact support with your username and the exact message on screen if the lock does not clear after a correct password.

Contact support when recovery messages never arrive or the lock returns even though you enter the correct password.

Withdrawal still pending after the expected wait

The withdrawal shows as pending and the balance has not moved to your payment method. The likely causes are:

• Account verification not finished, so the request waits for review.
• A payment method that has not been confirmed or does not match your name.
• An unfinished bonus condition still attached to the funds.
• A request made on a weekend or public holiday, when review can be slower.
• More than one withdrawal request open at the same time.

1. Open your account history and confirm the request status is still pending.
2. Check whether any document upload has been requested and complete it from the same section.
3. Make sure the payment method details match the name on your account.
4. Review any active bonus and confirm you have met its conditions before withdrawing.
5. Cancel any duplicate withdrawal request so only one is in the queue.
6. Use the same payment method for withdrawal that you used for a deposit.
7. Check your email for a request for more information and reply with what is asked.
8. Sign out and back in to refresh the status shown on your account.
9. Avoid sending the same request again through another channel.
10. Keep a screenshot of the pending status in case you need to raise it.
11. Allow the review to finish before changing your payment details.
12. Confirm that your bank or payment provider accepts the transfer once it is sent.
13. Contact support with the request reference if the status has not moved and nothing has been requested from you.

Contact support once you have completed every requested step and the status still shows pending.

Deposit taken from the bank but not on the balance

The bank shows the payment as sent, but the casino balance has not increased. The likely causes are:

• A payment still in transit between the provider and the casino.
• A reference or account detail entered slightly wrong during the deposit.
• A browser refresh that interrupted the confirmation step.
• A deposit made while the account was not fully verified.
• A duplicate deposit attempt created by pressing the button twice.

1. Refresh the balance page once and wait before trying anything else.
2. Check the deposit history in your account and note whether the payment is listed as pending.
3. Compare the amount and reference in your bank app with the deposit request.
4. If you have a receipt from the provider, keep it ready for support.
5. Do not make a second deposit to replace the missing one.
6. Close the tab, sign in again, and look at the balance once more.
7. Confirm that the payment was sent to the details shown in your account.
8. Complete any verification request that appears in your account.
9. Check the email linked to your account for a message about the deposit.
10. Note the time and reference of the payment from your bank statement.
11. Use a different browser if the deposit page does not update at all.
12. Keep the money in your bank account untouched in case a reversal is needed.
13. Contact support with the payment reference if the balance is still unchanged after the payment has clearly left your bank.

Contact support as soon as you have the bank reference and the deposit is not visible in your history.

Deposit or withdrawal declined by limits

The screen says the amount is outside the allowed range for the method or for your account. The likely causes are:

• An amount below the minimum set for the chosen payment method.
• An amount above the maximum allowed for a single request.
• A remaining account limit for the period already used up by earlier payments.
• A method that is not enabled for the direction you chose.
• Verification level that caps how much can move through the account.

1. Change the amount to fit the range shown in the deposit or withdrawal form.
2. Split a large withdrawal into smaller requests only if the rules of the account allow it.
3. Choose a payment method that is available for both deposit and withdrawal.
4. Complete any verification step that raises your account level.
5. Check your recent history to see how much of your limit is already used.
6. Remove extra characters or decimal marks from the amount field.
7. Use the currency shown on the form and do not convert the amount yourself.
8. Try again on a different browser if the limit message appears without a clear reason.
9. Wait for the next period if a periodic limit has been reached.
10. Keep the amount within the stated range before pressing submit.
11. Note the exact message so support can see which limit was triggered.
12. Do not open several smaller requests in a row to get around a single limit.
13. Contact support when the amount is clearly within the displayed range but the request is still declined.

Contact support when a correctly sized request is declined and you cannot see which limit applies.

Quick Reference

The table below matches each common symptom to its usual cause and the first thing to check.

Most login problems come from browser autofill, so clearing the saved entry is often the quickest fix. Pending withdrawals usually wait on a document or an open bonus, so the account history tells you what is missing. Missing deposits are often in transit, and the reference from your bank is the key detail for support. Limit declines are easiest to solve by adjusting the amount to the range shown on the form. Using one payment method for both directions keeps withdrawals simpler. Keeping your contact email current means recovery and verification messages reach you without delay.

Before you start a session, clear old saved passwords and confirm your contact email on the account is one you can open; that single habit prevents most login locks and missed verification requests.