A deposit left the bank but the balance did not move, even though the payment page said it was done. The usual reason is that the pending payment has not been matched to the player’s account yet, so the credit is waiting on a reference or a confirmation that has not arrived.

Missing deposit: money left the bank but the balance stays the same

https://f7casino.co The player sees a completed message from the bank and a casino balance that has not changed.

• The payment reference was copied wrongly or left out, so the credit cannot be matched.
• The bank has sent the money but the payment provider has not passed the confirmation on.
• The deposit was made from an account in someone else’s name.
• A bonus was attached to the deposit and the credit is waiting for that step to finish.
• The player checked a different account, wallet or currency than the one used for the deposit.

1. Open the deposit history and look for an entry marked as pending rather than failed or missing.
2. Take a screenshot of the bank’s completed payment and keep the reference number visible.
3. Note the exact time, amount and currency the bank shows.
4. Match those details against the pending entry in the deposit history.
5. If the reference is wrong, do not send a second deposit to the same account.
6. Check that the name on the bank account matches the name on the casino account.
7. If a bonus was attached, look at the bonus status and wait for that step before taking further action.
8. Send support the bank proof and the deposit history entry together, with the reference.

Contact support when the deposit history has no trace of the payment at all or when the bank confirms the money has been taken but nothing has changed after you have supplied the proof.

KYC stuck or documents rejected: identity check will not clear

The player sees a verification screen that stays on pending or a rejection notice that names the document but not the reason.

• The photo is blurred, cropped or partly covered by a glare.
• The document has expired or the details do not match the account name.
• Only one side of a two-sided document was uploaded.
• The proof of address is older than the accepted period or shows a different address.
• The upload failed silently and the file never reached the verification team.

1. Open the verification section and confirm which document type is still required.
2. Take a new photo in bright light with the whole document in frame.
3. Upload both sides where the document has two sides.
4. Check that the name and address match the account details exactly.
5. Reduce the file size if the upload keeps failing, and use a common format.
6. Submit one clear copy rather than several partial ones.
7. If the status has not moved, send the same documents to support with the account details.

Contact support when a document has been rejected more than once without a clear reason or when the status has stayed on pending after all required documents were uploaded.

Login failure or account locked after wrong attempts

The player sees a login form that refuses the password or a notice that the account has been locked.

• The password was typed with the wrong keyboard language or with caps lock on.
• The player is using an old password saved in the browser.
• Too many wrong attempts were made in a short period.
• The email address used is different from the one on the account.
• The account was locked because of an unfinished verification step.

1. Use the f7 casino login page directly rather than a saved bookmark.
2. Type the email address and password by hand, checking the keyboard language.
3. Try the password reset link and set a new password you have not used before.
4. Keep the reset email open and use the link once only.
5. If the account is locked, note the message shown and do not keep retrying.
6. Prepare a clear photo of your ID in case support asks for it.
7. Contact support with the email on the account and the exact message you see.

Contact support when the reset email never arrives or when the account stays locked after a single reset attempt.

Site or games not loading on a phone

The player sees a blank page, an endless spinner or a game that stops in the middle of a round.

• The phone browser is out of date or a private mode is blocking storage.
• Mobile data and Wi-Fi switch between networks during play.
• Too many tabs or background apps are using memory.
• A cached copy of the page is out of date.
• The game provider has a temporary problem with that title.

Players who reach the site through f7 casino on a phone browser get the same account as on a computer, so the first check is the browser itself.

1. Close every other tab and app, then reload the page.
2. Clear the browser cache and cookies for this site only.
3. Turn off private mode and allow the browser to store site data.
4. Switch from Wi-Fi to mobile data, or the other way, and try again.
5. Update the browser to its current version.
6. Try a different game from the same provider to see whether the problem is the site or one title.
7. Restart the phone and load the site once more.

Contact support when the whole site fails to load on more than one browser or when a single game keeps failing while others work.

Quick Reference

The table below matches each symptom to its usual cause and the first check a player can make.

A missing deposit is usually a matching problem, not a lost payment, so the bank reference is the key detail. For verification, a single clear photo in good light succeeds more often than several retries. Login trouble often comes from an old saved password, so typing by hand removes that cause. An account lock is a signal to stop retrying and ask for help. Mobile loading faults split into site-wide and single-game faults, and that split decides the next step. A promo code issue usually resolves once the account is verified and the code has been entered before the deposit is confirmed.

Before entering an f7 casino promo code, check the bonus field on the deposit form, because a code added after the deposit is confirmed may not attach.

One tip prevents most of these problems: keep one saved note with your account email, the exact bank reference of each deposit and one clear photo of your ID, and check that note before starting a session.